Latha Aiyer
Siam Lead @Wipro
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WORK HISTORY
Siam Lead @Wipro
London, GB
EDUCATION
University of Madras
M.Sc
University of Madras
PG Diploma in Computer Applications
SKILLS
ABOUT LATHA AIYER
As a SIAM Delivery Lead at Wipro, I leverage my 25+ years of experience in IT service management, service delivery, and service integration to deliver high-quality solutions for clients across various domains. I hold multiple certifications, including SIAM Professional, ITIL4 Master, Agile Coach, Certified Agile Service Manager, Scrum Master, Transactional Analysis 101 Certificate, and Certified Trainer for Gamification on SIAM & DevOps, that demonstrate my commitment to continuous learning and professional development. I use Scrum and Agile methodologies and ITIL best practices, to ensure timely and effective delivery of SIAM projects. I also provide essential leadership, training, and technical support in the implementation of new systems and technologies to improve business performance and customer satisfaction. I have successfully led the transformation of working practices to introduce Agile Methodology and the Service Transition programme to align the strategy, programmes, and projects. Additionally, I have strong communication, negotiation, and innovation skills that enable me to develop and maintain strong working relationships with stakeholders at all levels, and to translate the clients\' business requirements into specific deliverables. I also have excellent problem-solving, data analysis, and creative thinking skills that allow me to develop and implement cutting-edge solutions for complex challenges.
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