Kyle Fraser

Senior Business Consultant, Business Planning and Administration @HSBC

Toronto, ON, CA

Executed branch and contact centre technology projects from concept to completion; identified customer and staff service gaps, completed and presented business case (approval received), collected business requirements, liaised with IT PMs and business SMEs to ensure business operational readiness aligned with IT releases. After successful pilots, new identification and verification (ID & V), and workflow tools for the business were rolled out nationally\\\\n\\\\nIdentified and executed cost savings opportunities through analysis of end-user-devices; challenged business recharges from functions where charging data did not align with business operations, resulting in annual savings of $400K\\\\n\\\\nKey contributor to a critical risk/control programme; process-mapped critical bank processes, risks, and controls by working with SMEs to evaluate effectiveness of controls and ensure business continuity, as required by regulators\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Western University

BA, Economics and Finance

Ivey Business School at Western University

Master of Business Administration (MBA)