Kyle Adamission

Client Success Manager @accesso

Orlando, FL, US

Manage portfolio of clients by owning and developing the relationships with them, while supporting and promoting the use of accesso services and products.• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support, product development, engineering, IT and quality assurance. • Managing, maintaining and administering the preparation, configuration, loading, and testing of products for sale across eCommerce websites and point-of-sale systems • Managing projects for both new clients and continued development of existing clients; leading the technical, client and project activities in a prioritized and pro-active manner. • Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. • Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts. • Acting as client advocate, providing client feedback on changing needs, trends, expectations and satisfaction; keep clients informed of significant issues that might affect them. • Providing overall account management, including billing oversight, contract addendums and tracking technical projects. • Quoting and track all billable project work. • Provide continued training support as clients leverage additional system functionality. • Managing client support notifications, requests, and Service Desk tickets. • Running and verifying client specific reports and filter results with a high attention to detail. • Performing testing on new software releases. • Performing weekly website reviews for existing clients. • Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.