Karen Chow
Onboarding Project Consultant @BigHand
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WORK HISTORY
Onboarding Project Consultant @BigHand
Toronto, ON, CA
Define program processes, priorities, resources and deliverables in collaboration with both international and North American stakeholders • Lead initiatives to refine customer journeys, working cross-functionally to implement data-driven enhancements• Lead projects from requirements definition through deployment, ensuring successful delivery of BigHand’s software, services and hardware to clients in North America• Provide business consultancy to clients to optimize adoption • Manage and maintain Resource Management Tool (Smartsheet) to ensure accuracy in capacity planning, and operational scalability
EDUCATION
University of Toronto School of Continuing Studies
Certificate Program
University of Toronto School of Continuing Studies
Certificate Program
The University of British Columbia
BA
SKILLS
ABOUT KAREN CHOW
Over 12 years of project & business process management experience, in both waterfall & agile environments • Experience working with collaboration tools such as Jira, Trello, MS Project, Smartsheet & MS Visio • Results-driven, analytic problem-solver with proven track record of driving sustainable transformational change • Strategic thinker with a leadership style that is informed by a people-focused ethos • Highly motivated and committed to finding innovative solutions to challenges
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