Vikranth Kodali
Service Delivery Manager @EPAM Systems
Toronto, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Service Delivery Manager @EPAM Systems
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Toronto, ON, CA
EDUCATION
2000 — 2004
Jawaharlal Nehru Technological University
B.Tech, Electrical & Electronics Engineering
SKILLS
Knowledge BaseCustomer-Focused ServiceBusiness ProcessService Level ManagementProduct ManagementCrmEmployee TrainingItilTeam ManagementConstructive FeedbackIntegrationItil Process ImplementationQuality AuditingJiraItil V3 Foundations CertifiedBusiness TransformationStakeholder ManagementRequirements AnalysisSqlSalesforce.comCustomer SatisfactionLong-Term Customer RelationshipsProduct SupportBugzillaScrumProcess OptimizationApplication SupportBusiness AnalysisBusiness Process ImprovementIT Service ManagementAccount ManagementChange ManagementCustomer Relationship Management (Crm)Problem ManagementKnowledge SharingSales SupportIncident ManagementVendor Management
ABOUT VIKRANTH KODALI
A management professional with overall 15 years of experience working in the information technologyand services industry serving customers across the globe.Participated in many customer and business centric programs, seminars and conferences in Americas, UK and Europe.
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