Kumari Swati

Trainee @Wipro

Mumbai, IN

Assisted in maintaining and troubleshooting enterprise network configurations, improving system uptime and reliability.Provided executive-level IT assistance to senior stakeholders and partners, ensuring seamless day-to-day operations.Configured and maintained systems through OS installation, reimaging, device setup and software troubleshooting.Managed user accounts using Active Directory and resolved VPN, network, LAN, DNS and DHCP-related technical issues within defined SLA timelines.Supported meeting room readiness including AV setup and conferencing tools for business-critical discussions.Assisted in ticket auditing, compliance tracking and process adherence to improve service quality.Prepared Root Cause Analysis (RCA) reports for recurring incidents and collaborated with L2/L3 teams for high-priority issue resolution.Maintained accurate ticket documentation and ensured service management best practices.Collaborated with seniors to identify system bottlenecks, automate processes, and enhance performance.Alongside enterprise support responsibilities, actively upskilling in MERN Stack (MongoDB, Express.js, React.js, Node.js) and applying backend development concepts to build scalable web applications.