Kulvir Singh
Service Design & Transition Lead @John Lewis Partnership
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WORK HISTORY
Service Design & Transition Lead @John Lewis Partnership
As the SD & T Lead I own and am accountable for all aspects of Service Design & Transition, including development, governance, compliance reporting and continual improvement. As part of this I am required to ensure the transition of delivery across Product Teams to a quality standard, establishing the requirements and modelling for ongoing delivery.Key Responsibilities- Architect and manage end-to-end service design and transition, ensuring a smooth service operating model- Ensure proposed solutions align with the Operating Model and service strategy- Ensure our strategic partners effectively manage the introduction of new services and changes- Maintain and ensure the accuracy of the Service Catalogue, reflecting the current IT landscape- Oversee acceptance of changes into live service, ensuring all deliverables are met and risks are addressed- Develop and own Operational Working Agreements to define responsibilities, support outcomes, and communications- Define and manage Early Life Support (ELS) arrangements and activities collaborating closely with Product & Platform Teams through a well-documented ELS process and support model.
EDUCATION
Rushey Mead School
High School, GCSE
De Montfort University
Bachelor’s Degree, Information and Communication Technology
Leicester College
BTEC National Certificate for IT Practitioners
SKILLS
ABOUT KULVIR SINGH
SC Cleared, highly enthusiastic and motivated IT professional who can lead a team with initiative and quick to incorporate new ideas and concepts whilst demonstrating a logical and analytical approach to make a positive contribution to the work place. I have an extensive knowledge in the following areas- Service Architecture - Service Transition - Core Technology Infrastructure - Information Technology - Change Management - Knowledge Management- Project Management - Service Design & Introduction (ITIL 2011)I have developed analytical and logical approaches to various different tasks whilst having the ability to handle work under pressure. My key strengths are adaptability, dependability and the determination to get a job done to a professional quality standard. The skills that I have developed over the years are in communication, stakeholder management (this consist of both internal and external), supplier management, business process mapping, facilitation, requirements gathering, critical thinking, prioritisation, Agile and the use of Six Sigma project management tools. Qualifications - ITIL® Intermediate Certificate in IT Service Operation (January 2020)- ITIL® v4 Foundation Certificate in IT Service Management (November 2019)- ITIL® Intermediate Certificate in IT Service Offerings and Agreements (September 2019)- Trained and Certified Lean Six Sigma Green Belt (May 2016)- BSC ITIL® Intermediate Certificate in IT Service Transition (March 2016)- BSC ITIL® Intermediate Certificate in IT Service Design (June 2015)- BCS ITIL® v3 Foundation Certificate in IT Service Management (November 2014)- Six Sigma Certification White Belt (December 2014)I\'m always looking for new opportunities, and ways to expand my career with an interest in Service Design & Transition and Project Management.
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