Kuldeep Pandey
Customer Service Representative @Cogent E Services
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WORK HISTORY
Customer Service Representative @Cogent E Services
Noida, IN
Handling inbound and out bound calls to assist customer with ICICI Lombard health insurance queries, policy details and claim process 2. Provided information about policy benefits, renewal procedures, premium payments and claim status. Resolving customer complaints while maintaining service standards and customer satisfaction.4. Guiding customers through policy selection and offering support with documentation and verification. Maintaining detailed records of interaction using SIFRA- CRM tool and ensuring data confidentiality. Achieving performance including call quality, handling time, and customer feed back scores. Stayed updated on new policy change and regulatory guidelines to provide correct information.
EDUCATION
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bsc, Bachelor of science
Dr. A.P.J. Abdul Kalam Technical University
Master of Business Administration - MBA, Human Resources Management and Services
ABOUT KULDEEP PANDEY
Motivated and detail-oriented MBA graduate with a strong foundation in Customer Service representative, HR, IT Sourcing, Recruitment and marketing.Proficient in data analysis, financial management, marketing strategies, and project management. Demonstrated ability to apply theoretical knowledge to practical business challenges through internships and academic projects.Excellent communication, teamwork, and problem-solving skills, with a passion for driving business growth and innovation. Seeking to leverage my skills and education to contribute effectively to a dynamic organization.
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