Arifa Shaik
Customer Service Specialist @Cogent E Services
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Specialist @Cogent E Services
Bengaluru, IN
Experienced in customer support, including escalation call handling, quick issue resolution, and improving service quality through strong communication and customer-focused solution
EDUCATION
Aaditya Degree College, Nellore
B.sc, Computer Science
Vikram Simhapuri University, Nellore
Master's , Computer Science
ABOUT ARIFA SHAIK
I am a Computer Science postgraduate (M.Sc, 2025) from Vikrama Simhapuri University, passionate about technology, problem-solving, and delivering excellent customer experiences. Currently, I work as a Customer Support Intern at Cogent, Bangalore, handling international customer calls and resolving issues efficiently. I am eager to expand my experience to include chat and email support, providing multi-channel assistance to ensure high customer satisfaction.Alongside my customer support experience, I have foundational IT and technical skills including Java Full Stack Development (Core Java, Spring Boot, REST APIs, React.js, SQL), enabling me to contribute effectively to both technical and customer-facing roles.I am actively seeking opportunities to leverage my customer support expertise and technical knowledge in a collaborative environment across calls, chat, and email channels.Skills:Java | Spring Boot | Hibernate | React.js | REST APIs | SQL | HTML | CSS | JavaScript | Customer Issue Resolution | CRM Tools (ServiceNow, Jira)| SLA Management | Problem Solving | Communication | Multi-channel SupportOpen to opportunities across India | Immediate Joiner | Quick Learner
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.