Kim Blanchard-Harris
Vice President, Support - North America India @Clinisys
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WORK HISTORY
Vice President, Support - North America India @Clinisys
Lead a geographically distributed team of ~100 professionals across customer support and training, delivering scalable, high-touch services to enterprise clients in healthcare, life sciences, and interfacing- Implemented structured escalation frameworks and SLA governance to improve resolution time, driving improvement in customer satisfaction scores (CSAT)- Serve as executive sponsor for high-impact customer accounts, fostering C-level relationships and ensuring transparency, trust, and retention- Spearheaded process automation and analytics initiatives that increased operational efficiency and improved visibility into support performance metrics, including time-to-resolution and retention impact- Lead with a customer-first mindset, emphasizing proactive outreach and collaborative partnerships that extend beyond transactional support-Laying the groundwork for AI-enabled support models by integrating automation, structured escalation protocols, and data-driven service delivery.
EDUCATION
Indiana University of Pennsylvania
B.S. in Education
University of Arizona
Master of Business Administration (M.B.A.)
Defense Language Institute
Graduate with Honors
ABOUT KIM BLANCHARD-HARRIS
High-performing, client-focused client experience leader with over 13 years\' experience. Strong process improvement, business operations, and people management skills. Proven ability to solve problems and drive results.
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