Krystal Bernard
VP of Sales @Guideway Care
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WORK HISTORY
VP of Sales @Guideway Care
Our Medical Contact Center solutions provide seamless patient support and operational excellence across diverse healthcare settings. By optimizing processes and improving outcomes, we empower providers to focus on what matters most: delivering exceptional care. For more than 10 years Guideway Care has delivered a proven, scalable technology-enabled Solution-as-a-Service for reducing the total cost of care, advancing health equity and increasing patient satisfaction. Partnering with hospitals, health systems, payers and provider organizations, Guideway improves access, finds and solves issues embedded in the Social Determinants of Health, increases patient/member satisfaction and lowers the total cost of care. Highly trained Care Guides, supported by a proprietary technology platform, build peer-to-patient relationships that allow for the identification and resolution of non-clinical and clinical barriers to accessing quality care. By maximizing the patient journey experience and resolving barriers that lead to avoidable deterioration and acute care utilization, the Guideway Care approach to patient activation creates value for all stakeholders. For more information visit
EDUCATION
Community College of the Air Force
Associate’s Degree, Human Resources Management/Personnel Administration, General
Texas A&M University-Corpus Christi
Bachelor’s Degree, Registered Nursing/Registered Nurse
Mississippi Gulf Coast Community College
Associate’s Degree, Art/Art Studies, General
Community College of the Air Force
Associate’s Degree, Aerospace Physiology and Medicine
ABOUT KRYSTAL BERNARD
Helping healthcare providers enable better outcomes across the enterprise by unlocking the value of clinical data in my role as a Senior Strategic Growth Manager.
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