Kristin Burkes Turpin
Sales Support Supervisor @Florida Blue
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WORK HISTORY
Sales Support Supervisor @Florida Blue
US
Provide supervisory support to my team of 15 Onsite Service Reps for large group accounts, which entails direct oversight of their performance, quality, and adherence. Provide coaching, direction, and expertise in Account Management of key clients/accounts, supporting retention of these large accounts. Manage levels of performance and assist with employees’ professional growth by planning and building an effective organization; communicating effectively; coordinating with others; maintaining employee morale; motivating, recognizing, and rewarding others; coaching and developing others and engaging in self-development.Develop, prioritize, and implement strategy; set policies and procedures and manage creativity and innovation.Manages human resources-related processes, including quarterly and annual performance evaluations, corrective action, time, and attendance tracking.Act as a champion for change, develop talent, and provide direction and guidance in team and collaborative settings.Leading and participating in staff meetings, employee meetings, team buildings, etc.Support the client management experience.
EDUCATION
California State University-San Bernardino
Bachelor’s Degree, Administration: Management Human Resource
University of North Florida
Certificate, Elementary Education and Teaching
SKILLS
ABOUT KRISTIN BURKES TURPIN
Experienced leader with a demonstrated history of working in the healthcare, high tech, and education industries. Strong professional skills in Coaching, Customer Relationship Management (CRM), Employee Loyalty, Educational Technology, and Organizational Leadership.
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