Kristofer Svärdstål Svardstal

WORK HISTORY

ABOUT KRISTOFER SVÄRDSTÅL SVARDSTAL

I am a Support Engineer with a strong background across DevOps, software development, customer advocacy, and enterprise technical account management. I troubleshoot multi-layered system issues, streamline CI/CD workflows, and support customers as they navigate complex platform challenges across Linux, Kubernetes, cloud infrastructure, and observability ecosystems.I specialize in collaborating with engineering, product, and customer success teams to resolve critical incidents, shape technical strategy, and deliver tailored guidance to high-value accounts. I also enhance communication channels while creating tools, scripts, and documentation that improve customer outcomes.My key career accomplishments include:· I reduced call handling time for repair and installation bookings from roughly 20 minutes to just 5 minutes by creating a centralized booking and configuration tool to replace Trello and Excel, resulting in a 4× faster process.· I achieved up to 50% infrastructure cost savings and accelerated pipelines by as much as 4× for CircleCI enterprise customers by uncovering CI bottlenecks and restructuring build, caching, and execution approaches.· I proactively addressed the impact of CircleCI’s default machine-size changes by developing scalable tooling that allowed customers to preserve their original configuration, avoiding disruption and eliminating significant reconfiguration effort.My technical skillset includes:· Cloud Platforms: AWS | GCP | Nutanix· Container & Orchestration: Kubernetes | Helm | Docker· Observability & Monitoring: Prometheus | OpenTelemetry | Grafana | OpenSearch· CI/CD & DevOps: CircleCI | GitHub Actions | GitOps· Programming Languages: C#| Python | JavaScript | NodeJS· APIs & Protocols: gRPC | REST | API· Tools & Environments: Linux Shell | Bash | Visual Studio· Collaboration & Project Management: Slack | Jira