Kristina McCann

Implementation Manager, Team Lead @First Due

Garden City, NY, US

Lead and mentor a high-performing team to achieve project goals, core metrics, and CSAT targets• Oversee training, coaching, and performance management to ensure team growth and execution excellence• Drive quality assurance, process improvements, and risk mitigation across implementation initiatives• Act as a subject matter expert in implementation best practices, ensuring consistent, high-quality delivery• Foster strong stakeholder relationships and maintain clear, proactive communication on progress and outcomes

University of Phoenix

Courses: Statistics I and II

Western Michigan University

Bachelor of Science