Jessica Thompson
Implementation Manager - Core Team @First Due
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WORK HISTORY
Implementation Manager - Core Team @First Due
Working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. Manage implementation of customers from contract to launchOversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementationsDevelop project plans, track progress, and monitor roadblocks during implementation phaseCoordinate with partners and other organizationsDocument data requirements and process workflowsReport regularly on status of implementations and potential issuesIdentify key weaknesses and failure points in current project implementation plans and spearhead process improvements
EDUCATION
Eastern Michigan University
Bachelor of Business Administration
Concordia University Ann Arbor
Masters in Organizational Leadership and Administration
SKILLS
ABOUT JESSICA THOMPSON
Implementation Manager
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