Kristen Papa
Ux Strategist - Lead Associate @Booz Allen Hamilton
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WORK HISTORY
Ux Strategist - Lead Associate @Booz Allen Hamilton
Leverages human-centered design processes to improve programs to deliver top-quality services and products. Leads research related to developing and implementing solutions that improve customer experiences and expectations. Conducts user interviews/tests and produces usability reports for prioritizing and driving product improvements as well as develops personas for product teams to distinguish user needs, developer aspirations, and business goals. This includes mapping employee and customer journeys and designing and testing solutions that address opportunities to retain and grow the customer base. Evangelizes end-to-end service design processes as a holistic way to simplify complex processes. Facilitates vision strategy sessions to support client\'s future state initiatives.
EDUCATION
Edinburgh College of Art
Study Abroad Program
University of Central Florida
Art
ABOUT KRISTEN PAPA
I’m a User Experience Strategist and Researcher with 16 years of experience leading digital strategy, marketing initiatives, and user-centered design to drive engagement, increase market share, and elevate brand visibility. As a Certified Usability Analyst, I’m passionate about designing intuitive, impactful solutions that meet real user needs while collaborating with cross-functional teams to improve products and services. I’ve led strategic development for large-scale, multi-platform initiatives, managing everything from project planning and resource allocation to budget oversight and timely delivery. My background also includes running agile scrum teams, building high-performing teams, and leading marketing strategy to support both user experience and organizational goals.Human Centered Design • UX Management/Ops • Design Operations • Digital Marketing • Product Strategy • Persona/Journey Mapping • Product Development • Product Launches • User Testing • Data Visualization • Strategic Partnerships • Copywriting • Content Strategy • Data Analytics • Brand/Identity • Resource Allocation
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