Kristen Knutsen Thorson

Vice President, Connected Living Client Solutions & Business Transformation @Assurant

Fulfills a critical and strategic executive leadership role with this global provider of risk management products and services, ensuring the success of Point of Sales and Online Retailers, Third Party Administrators, Media Services, OEM\'s & Energy industry programs and projects. Builds and administers an operating budget covering all areas of responsibility. Valued for the ability to bridge the gap between client needs and internal support capabilities. Effectively supervises teams of managers in the achievement of all operating and fiscal performance targets. An innovative leader driving digital transformation, customer experience & cost reduction initiatives through customer self-service and integrated technologies. Successfully launched and managed large, high-value digital platforms across complex global organizations and implemented data-driven strategies to enable operational excellence in digital customer experience. Also responsible for managing the strategic development and day-to-day operational/tactical aspects of multiple cross-functional, global programs, and projects of various size/scope. Develops, secures approval of, and guides managerial personnel in the development & administration of an operating budget for area(s) of responsibility and attainment of goals in accordance with approved plans.