Kristen Conner
Vice President and Senior Partner, State of Arizona @IBM
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WORK HISTORY
Vice President and Senior Partner, State of Arizona @IBM
Phoenix, AZ, US
Kristen is responsible for all IBM Consulting Services for the State Agencies, Cities, Counties, Towns, K-12 and Universities in Arizona. She is focused on meeting SLED organizations where they are, transforming, modernizing and governing technology. Key achievements-In 2025, Kristen led the Arizona team to exceed the signings target by 118.75%, achieving 378% YoY growth. She established a presence and significant momentum in the State, generating multiple new engagements and welcoming in three new IBM acquisitions.
EDUCATION
University of Phoenix
MBA, Business Management
Cornell University
Executive Education; Executive Women in Leadership, Succeeding as a Corporate Director
University of Minnesota Morris
Business Management
SKILLS
ABOUT KRISTEN CONNER
As the Senior Partner and Executive leading the State of Arizona for IBM, Kristen brings over 20 years of expertise at the intersection of technology, automation, and customer experience. A recognized force in the space, she has built a reputation for driving innovation through AI and GenAI integration, intelligent automation, advanced analytics, and technology modernization at scale. Her leadership is defined by a relentless focus on disrupting the status quo—mobilizing teams and clients to adopt forward-thinking strategies that deliver measurable, high-impact results.Kristen has successfully architected and executed complex, tech-driven transformations across industries, blending deep domain knowledge with a bold approach to innovation. Under her guidance, organizations have redefined digital engagement, streamlined operations through automation, and accelerated adoption of emerging technologies.Kristen spent 10 successful years at Concentrix where she honed her expertise, expanded her influence, and cultivated strong relationships through multiple acquisitions. Her ability to thrive in dynamic environments and deliver results led to her recruitment by IBM in 2022. At IBM, she was tasked with building and leading the Customer Transformation Business Process Operations Practice. Under her leadership, the practice consistently achieved impressive double-digit year-over-year growth in both signings and revenue, solidifying her reputation as a results-driven innovator.Most recently, Kristen transitioned to focus on State and Local Government initiatives, with a special emphasis on making a meaningful impact in her home state of Arizona. In this new role, she is partnering with state leaders to drive more accessible technology solutions and foster a culture of innovation. Her goal is to help government agencies modernize their operations and better serve their communities, using her deep experience in transformation and operational excellence to create lasting value.
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