Kristen Beam

Senior Manager - Head of Knowledge Management @the LEGO Group

Enfield, CT, US

Designing and leading global knowledge strategies that improve findability, accuracy, and operational efficiency across large, distributed teams• Building clear governance models, decision frameworks, and content standards that simplify processes and align stakeholders across Product, Engineering, Support, and Marketing• Driving bottom-up knowledge culture through change management, training, and stakeholder engagement• Owning end-to-end knowledge workflows, including intake, prioritization, taxonomy, tagging, metadata, maintenance, and archival• Leading cross-functional groups (CSE referencing group, product ways of working alignment, governance councils) to reduce duplication and resolve ownership ambiguity• Championing Knowledge as a service: enabling teams to self-serve, work consistently, and reduce operational drag• Managing global translation operations at scale (80+ translators, 30+ languages, complex agile sprints) with rigorous quality controls• Developing content quality standards, editorial guidelines, and tone frameworks to ensure consistency, clarity, and brand alignment• Partnering with Product & Engineering to design and test AI-powered search, bots, and future-facing knowledge experiences•Leading teams that operate as connectors, observers, strategists, and builders — balancing rigor with creativity and always safeguarding the consumer and shopper experience• Communicating with clarity and diplomacy across all levels of the organization, from specialists to senior leadership, to align priorities and move work forward• Delivering training, templates, tools, and working models that scale knowledge across the organization• Proven ability to untangle messy processes, remove ambiguity, and build systems that last

Penn State University

Bachelor’s Degree, English