Kris Fukuda
Staff Software Engineer @ServiceNow
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WORK HISTORY
Staff Software Engineer @ServiceNow
San Diego, CA, US
Implemented major features for the Now Assist Chatbot and core Generative AI frameworkEnhanced Generative AI framework architecture and infrastructure to improve scalability, performance, and reliabilityDesigned and implemented high-performance security features for core Generative AI products, ensuring compliance and platform integrityArchitected and implemented a caching mechanism for Large Language Model (LLM) responses to optimize repeat requests and reduce latency and costImplemented the initial phase of agentic reasoning, enabling AI agents to provide transparent progress updates during multi-step task executionDesigned and implemented the initial integration between the Virtual Agent and the Generative AI (GenAI) frameworkImplemented and integrated foundational components of the GenAI framework enabling administrators to configure and extend core AI capabilitiesDesigned and implemented dynamic language detection and translation features for the Virtual Agent, enabling multinational user support and accelerating deployment of new languagesArchitected a streamlined, platform-wide solution for dynamic translation within ServiceNow, executed through the GenAI frameworkImplemented mobile push notification support for the Virtual Agent application.Coordinated cross-functional efforts with Product Management and multiple engineering teams to deliver high-priority release featuresTrained and led a new team focused on language detection and dynamic translation to address critical GenAI use cases impacted by limited LLM language supportLed resolution of high-priority customer escalations, delivering rapid solutions through platform configuration changes and targeted workarounds
EDUCATION
San Diego State University
Masters, Business Administration
UC San Diego
B.S. Computer Engineering
SKILLS
ABOUT KRIS FUKUDA
Over 20 years of experience delivering both large- and small-scale software projects, with progressively increasing responsibility from hands-on software development to engineering department management. Experienced Software Engineer with deep development expertise in Java and C#, complemented by strong business acumen and hands-on experience with budget and schedule control. Proven ability to work across multiple Software Development Life Cycles, including Agile/Scrum, Iterative, and Waterfall. Technically adept in applying Generative AI and large language models to augment software engineering workflows, including code generation and refactoring, test creation, documentation, architectural analysis, and developer productivity optimization. Experienced in integrating AI-assisted tools into existing development pipelines while maintaining code quality, security, and governance standards. Known for strong verbal communication skills, a positive and collaborative mindset, and a consistent focus on efficiency, quality, and continuous improvement.
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