Kratika More

Financial Customer Consultant @Computershare UK

City Of Bristol, GB

Utilize in-depth knowledge of financial markets and share registry operations to guide shareholders through processes, including dividend payments, share sales, and transfers, etc.• Applied critical thinking and analytical skills to manage sensitive shareholder information, address complex financial issues with a 95% satisfaction score while adhering to regulatory standards.• Leveraged interpersonal and communication skills to build trust with stakeholders, bridge communication gaps, and maintain strong relationships, ensuring clarity and confidence in financial services.• Streamlined processes by effectively using Microsoft Office Suite and CRM systems to maintain accurate records, support seamless follow-ups, and enhance operational efficiency, leading to a 20% improvement in case resolution time.