Lisa Phillips-Brooks
Manager - Quality Assurance & Customer Experience @Computershare
Louisville, KY, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 1999 — Present
Manager - Quality Assurance & Customer Experience @Computershare
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Louisville, KY, US
Multi site Staff ManagementOngoing development of Quality Assurance protocols. Management & achievement of Team goals Oversight of ongoing Customer Service Representative development Positive coaching and mentoringReview of Customer Survey responses for procedural improvement to enhance satisfaction Engage clients and internal liaisons to enhance client satisfaction
ABOUT LISA PHILLIPS-BROOKS
NA Quality Assurance Manager at Computershare
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