Nikhila Kotta
Service Transition Manager @DXC Technology
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WORK HISTORY
Service Transition Manager @DXC Technology
Chesterfield, GB
Accountable to ensure the smooth transition of services into DXC throughout the Service Transition phase for Digital Apps, Infrastructure and Testing areas. Coordinate with Project and Programme team to achieve the desired results and accountable to resolve any conflicts hindering the transition and associated Project Coordination activities. Build Service Transition Policies and work closely with Release and Deployment Teams. Work alongside Project Managers to achieve the desired results for the smooth transition of services into the Hub. Responsible to run Service Transition Performance Reviews with Senior Management and Ensure the targeted project milestones are met. Interacting with customers and 3rd party suppliers to ensure the deliverables are achieved. Take ownership to provide updates for ORR for Go/No-Go Decisions with the Project Teams.
EDUCATION
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Computer Science
ABOUT NIKHILA KOTTA
Experienced Service Transition Manager with a demonstrated history of working in the Information Technology and services industry supporting Service Transition activities while actively engaging with customers and stakeholders. Driving service availability, working with the business to understand future demands and support the delivery of strategic programs and their smooth transition.I am Client focused and result Oriented IT professional with genuine business acumen, in-depth knowledge of ITIL processes and managed services with an excellent track record of transitioning services into BAU with an ability to work in diversified environments across multiple clients within Agile and Waterfall Frameworks as well as Digital Transformation Projects.Proven ability to manage multi-disciplinary and geographically diverse teams throughout delivery while implementing successful Onshore-Offshore Delivery model by offshoring multiple delivery capabilities resulting in cost savings for the business.Proven capability to streamline, re-organize and strengthen existing operations and implement cost-effective service and Program Delivery. Strong Analytical skills and excellent Stakeholder management with a relentless commitment to process improvement and delivery excellence with the ability to build and manage business relationships at the executive level while managing large scale projects.
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