Kohila Narayanan

Senior Customer Success Manager @Zaggle

Bengaluru, IN

Successfully managed a diverse portfolio of Enterprise accounts, cultivating strong relationships with clients and ensuring their satisfaction with the product and services.• Interacted with various client contacts, from Senior Managers to CFOs, CHROs and Directors, to understand their needs and provide strategic guidance.• Demonstrated expertise in presenting complex technical and functional information in a clear manner, both written and verbal, to clients.• Managed multiple concurrent customers and engagements, ensuring seamless service delivery, and maximizing client value.• Identified growth opportunities and successfully upsold and cross-sold products and features to existing clients, driving revenue growth, and advocating for the product\'s value proposition.Key Achievements:• Played a key role in achieving 90% of the yearly target for Cross-sell and Upsell initiatives in FY 22-23.• Maintained a robust customer retention rate, achieving a remarkable 98% client retention.• Secured strategic partnership, driving 40% revenue growth within targeted market.• Managed critical client escalation, resolving technical issues promptly.• Recognized as \"Customer Success Champion\" for consistently exceeding expectations.

BITS Pilani Work Integrated Learning Programmes

Master of Business Administration - MBA, Business Analytics

Visvesvaraya National Institute of Technology (VNIT), Nagpur

Bachelor of Engineering - BE, Electrical and Electronics Engineering

Symbiosis Centre for Distance Learning

Postgraduate Degree, Mental Health Counseling/Counselor