Chirag Gopal

Assistant Manager, Customer Success @Zaggle

Bengaluru, IN

Manage enterprise and SMB customer accounts for Zaggle’s fintech product suite, including prepaid cards, fuel, meal, and gift wallets.Drove product adoption and wallet usage among SMB clients, resulting in a 25% increase in customer retention.Conducted regular QBRs and health checks, reducing churn and ensuring alignment with client success goals.Led onboarding and ensured successful go-live for high-value clients across industries.Drove upselling initiatives and achieved a 40% reduction in churn.Conducted health checks and strategic reviews to maintain a high customer satisfaction score (CSAT +10%).Collaborated cross-functionally with product, compliance, and support teams to resolve escalations and optimize customer experience. Tools: Salesforce, HubSpot, Excel, Internal Dashboards

Dayananda Sagar Institutions

Bachelor of Engineering (BE), Mechanical Engineering

JAGSoM - Jagdish Sheth School of Management

PGDM, Marketing and Analytics