Klaus Gotthardt
Senior Professional Services Consultant @Genesys
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WORK HISTORY
Senior Professional Services Consultant @Genesys
Munich, DE
Implementation of Cloud-Based Contact Center SolutionsProject delivery through the phases from scoping, requirements gathering to design, implementation, quality assurance, user acceptance testing, go-live, and hypercare, conducting technical workshops and product training sessions, pre-sales support and proof of concept development, close product collaboration
EDUCATION
London South Bank University
Bachelor of Science (BSc), Civil Engineering
SKILLS
ABOUT KLAUS GOTTHARDT
As a Senior Professional Services Consultant with extensive experience in cloud-based contact center solutions, I am committed to transforming customer interactions through innovative technology. My dedication to empathy ensures that every customer receives personalized, attentive service that fosters meaningful connections and exceeds expectations.
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