Tom Kisner

Information Technology Manager @NWN

Fort Worth, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Information Technology Manager @NWN

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TX, US

Responsible for leading a team of L2/L3 Cisco and Microsoft Teams Engineers, managing onsite staff, and ensuring the successful implementation of network solutions (WebEx Dedicated Instance and MS Teams Voice) across various locations in Texas. Lead and assist technicians in dealing with end customers and communicate with clients to determine project start and end points. Interface with the customer (State of Texas Health and Human Services Commission) to give them project details and updates.This is project-based contract position to partially migrate Texas HHSC to Microsoft Teams and perform a hardware refresh and migration from on-prem Cisco CUCM to Cisco Webex Dedicated Instance (cloud) on the rest of the customer\'s telecom infrastructure, which includes over 300 locations and endpoints.

EDUCATION

2005 — 2006

University of North Texas

Bachelor of Business Administration - BBA, Business Administration and Management, General

2007 — 2010

East Texas A&M University

Master of Business Administration

SKILLS

Call CentersBusiness IntelligenceTelecommunicationsVendor ManagementServersNetworkingConsultingUnified CommunicationsCloud ComputingIT ManagementLync Server 2010SecurityEnterprise SoftwareCisco TechnologiesLeadershipProject PlanningSqlLinuxAvayaSharepointVirtualizationSipMicrosoft ExchangeCustomer RelationsSaasPowershellVoipData CenterLyncActive DirectoryWindows ServerBusiness ProcessVoice Over Ip (Voip)Call CenterIntegrationTeam Leadership

ABOUT TOM KISNER

An accomplished and results-oriented systems engineering professional with extensive…

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