Kirill Valov
Group Product Manager (Ringcx Contact Center) @RingCentral
Signup · Get unlimited contacts
WORK HISTORY
Group Product Manager (Ringcx Contact Center) @RingCentral
Vancouver, BC, CA
I lead product strategy and execution for RingCentral’s Digital Engagement platform — part of our broader omnichannel contact center solution. We focus on scaling digital channels like email, live chat, WhatsApp, and social messaging to help enterprise clients deliver seamless and efficient customer service experiences.I directly manage a cross-functional product team of 2 Product Managers, a Product Owner, and 2 UX Designers. Together, we drive initiatives from discovery through delivery, designing features and workflows that impact thousands of agents globally.We collaborate closely with engineering teams across the contact center platform to ensure tight alignment and deliver advanced omnichannel use cases.A core part of my role is working directly with global enterprise clients and GSP partners. We gather deep feedback, co-design solutions, and continuously adapt our roadmap to meet real-world challenges — driving product adoption, delivering measurable value, and reducing churn.
EDUCATION
Penza State Technical University
Bachelor's and master's degree, Computer Science
ABOUT KIRILL VALOV
As a seasoned Product Manager with over 10 years of experience, I specialize in bringing innovative and customer-centric digital products to market. My expertise includes product design, launch execution, market research and analytics, user experience, and cross-functional team leadership.I am a strategic thinker with a passion for creating and delivering products that drive business growth. I always use a data-driven approach to understand user behavior and market trends, make better decisions, and optimize performance. I have a proven track record of success, having launched mobile apps with over 500 million installs and consistently driving value for customers.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.