Matthew Litton
Professional Services Contact Center Engineer @RingCentral
Signup · Get unlimited contacts
WORK HISTORY
Professional Services Contact Center Engineer @RingCentral
As a Contact Center Engineer, I design, configure, and optimize IVR solutions using CXone Mpower Studio to enhance customer interactions and streamline operations. By collaborating closely with clients, I develop customized IVR systems tailored to their business needs, ensuring seamless functionality, efficiency, and an improved customer experience.
EDUCATION
Salt Lake Community College
Humanities/ Communications / Computer Science
University of Phoenix
Currently Enrolled
ABOUT MATTHEW LITTON
I\'ve walked many paths in the IT world—from technical support and service desk leadership to contact center engineering—and what drives me most is collaborating with strong, engaged teams made of uniquely different individuals. I believe that diverse perspectives and approaches, when aligned toward a common goal, create the most resilient and innovative teams. I push buttons for the greater good. I adapt, evolve, and never stop learning. I stay calm when things get messy—and I lead by being present, not just directing from above. I mentor, I support, and I never shy away from the trenches. Give me clear documentation, and I’ll master any system. If it doesn’t exist, I’ll write it.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.