Kiran Maharaj

Gym Manager @Community Leisure Management

Wellington, NZ

Key Responsibilities:*Leadership and Team Building:*Lead, motivate, and build a cohesive team that delivers excellent service.*Conduct regular team meetings and training sessions.*Foster a culture of continuous improvement and learning.*Communication and Customer Service:*Serve as the primary contact for member inquiries and concerns.*Ensure exceptional communication between staff and members.*Follow up on membership leads and enhance member engagement.Sales and Marketing:*Develop and implement strategies to increase membership sales.*Meet or exceed sales goals.*Collaborate with marketing teams to promote club events and programs.Operational Management:*Oversee the day-to-day operations of the gym ensuring a clean, safe, and welcoming environment.*Manage scheduling and ensure adequate staffing levels.*Monitor and manage expenses in line with approved budgets.

Stellenbosch University

BA Sports Science