Kim Ogletree

Chief Customer Officer @Fastly

Aurora, CO, US

EMAILS

k••••••••@fastly.com

MOBILE NUMBERS

+17•••••••69

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WORK HISTORY

Oct 2017 — Present

Chief Customer Officer @Fastly

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As the Chief Customer Officer, I am responsible for the post sales, end to end customer experience. Client Service teams includes Professional Services, Customer Solutions, Customer Success, Customer Support Engineering (CSE), Program Management Office (PMO), and Network Operations Center (NOC). Wins include design and implementation of the global NPS strategy, NPS performance increase of 13% within 12 months, and roll out of an executive CX Council designed to prioritize and address primary…

EDUCATION

N/A

Colorado State University Global

Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services

SKILLS

LeadershipManagementWireless TechnologiesBudgetsCustomer RetentionBusiness ProcessOperations ManagementOutsourcingVendor ManagementCustomer ServiceSales OperationsForecastingE-CommerceTelecommunicationsCoachingCross-Functional Team LeadershipCall CentersEmployee BenefitsCustomer SatisfactionDirect SalesMarketingStrategyRecruitingCustomer Relationship Management (Crm)Customer ExperienceProduct ManagementWirelessMobile DevicesProgram ManagementCrmSales ManagementSales

ABOUT KIM OGLETREE

Highly collaborative executive with 20+ years experience managing multiple facets of…

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