Kimberly Dillworth
Product and Client Engagement Manager @Go-Live Faster
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WORK HISTORY
Product and Client Engagement Manager @Go-Live Faster
Wilmington, DE, US
Develop and manage conversion services, currently around Treasury Management Digital Channels transitions. The program includes consulting services to customize the program for that specific bank, manage the program as the banks clients transition to the new system including, client services, training, communications, and reporting/analytics of status throughout the process. Provide expert comprehensive consultative client engagement management support to banks. Advise and assist clients through every phrase of the design, delivery, testing, launch and on-boarding process. Help to design and refine tiered levels of service based on portfolio size. Building the program/platform from the ground up using Salesforce as the “one source of truth” for each program which streamlines the connection between the servicer and the bank.
EDUCATION
Drew University
Bachelor of Arts, Economics
ABOUT KIMBERLY DILLWORTH
As a Product and Client Engagement Manager with Go-Live Faster, I develop and manage conversion services, currently around Treasury Management Digital Channels transitions. Go-Live Faster is a global fintech solutions firm that helps banks accelerate their product releases by making technology implementations predictable. We are a team of brutally honest analysts who ensure that you make the right decisions to solve complex product release problems while balancing risk. We value an entrepreneurial spirit manifested in a clear sense of ownership that creates and delivers outcomes that exceed customer expectations through disciplined execution. We are a globally recognized Disruptive Organization with a unique set of product and solutions, delivered through a high-performance work culture. I am proud to work for an organization committed to creating a positive impact for our clients and our community. Prior to joining Go-Live Faster, I provided leadership in all aspects of Revenue Management and Billing within Peoples Bank’s Treasury Management function. Earlier in my career, I served Bank of America / Merrill Lynch in eleven increasingly responsible roles culminating in the position of Director of Business Intelligence and Revenue Management, Global Transaction Services During my tenure, I increased top line revenue by $500 million while reducing internal costs by 75% with Bank of America. I have a Bachelor of Arts degree in Economics. I enjoy connecting with other professionals on LinkedIn and continuing my lifelong learning. Technical Summary Digital Banking Platforms: Bottomline, ACI, FiServ BI/Analytics Platforms: Salesforce, Tableau, PowerBI, Qlik MicroStrategy, Microsoft Office (Word, Excel, Project), SQL Programming Language.
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