Kim Chambers
Associate Director, Account Management @Concentrix
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WORK HISTORY
Associate Director, Account Management @Concentrix
Through detailed account planning, have identified areas and opportunities for growth, successfully increasing market share within existing & new accounts by 40%.• Developed and executed business solutions increasing company exposure, customer traffic, and sales with Atlantic Canada’s leading communications provider and 4 of Canada’s leading newspaper organizations, resulting in opening new locations to support this growth.• Facilitates regular and consistent (Weekly, Monthly, Quarterly) performance analysis and strategic review meetings with Client.• Provide Comprehensive Solution Management by acting as the first level escalation point for both internal and external stakeholders in support of the business and facilitate problem solving and continuous improvement through various internal and external functional areas such as Operations, Quality, Training, Information Technology and Telephony. • Work in conjunction with appropriate departments on all phases of new business implementation including RFPs, contract, and set-up, review of processes and training materials, design testing and sign-off, and ongoing management of the business.• Co-ordinates all changes to SOW/SLA/Contract and ensures that they are documented, communicated and implemented as required.• Key player in leading various Incident Command Teams through creation, implementation, maintenance and testing of detailed Business Continuity and Disaster Recovery Plans.
EDUCATION
Acadia University
BSC
University of New Brunswick
BPE
SKILLS
ABOUT KIM CHAMBERS
CAREER FOCUS Results-oriented Account Executive with the ability to lead…
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