Kikelomo Abijo
Microsoft IT Support & Systems Analyst @Subfero
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WORK HISTORY
Microsoft IT Support & Systems Analyst @Subfero
Delivered tier-2 support across Microsoft 365 suite: Exchange, SharePoint, Teams, and Office apps- Expertly configured and managed Microsoft 365 tenants, domains, DNS records, and cloud migrations- Trained and onboarded new team members, introducing them to Business Assist tier workflows and tools- Maintained 95–98% customer-verified resolution rate while managing up to 20 concurrent support tickets- Ensured secure handling of sensitive data in ISO 27001-compliant environment- Escalated complex cases to QA/engineering and contributed to knowledge base improvements.
EDUCATION
ESGT UNIVERSITY, PORTO-NOVO, BENIN REPUBLIC
Bachelor’s Degree, Human Resources Management
Ladoke Akintola University of Technology Ogbomosho, Oyo state
PGD, Management Studies
Ladoke Akintola University of Technology, Ogbomosho Oyo State
Master of Business Administration (MBA), Finance, General
University of the West of England
MSc
University of the West of England
MSc, Business with Digital Management
SKILLS
ABOUT KIKELOMO ABIJO
I\'m a Technical Product Support Specialist with 12+ years of experience helping users and teams resolve complex IT challenges across cloud environments, Microsoft 365, and customer success operations.Currently at Subfero supporting Microsoft’s Business Assist customers, I specialize in tenant administration, DNS/domain troubleshooting, cloud migration, and application support for Exchange, Teams, SharePoint, and the full Microsoft suite. I regularly manage 20+ concurrent tickets with resolution rates above 95%—all while mentoring new hires, contributing to documentation, and ensuring data protection in ISO 27001-compliant settings.My experience spans digital banking, fintech, and IT consultancy. Whether building a training program, launching customer workflows, or solving DNS records at 9am, I bring calm, clarity, and care to every user interaction.Key Skills: Microsoft 365 Tenant Setup & Support DNS & Domain Configuration Cloud Migration Projects Exchange, Teams, SharePoint Admin CRM Tools: Microsoft Dynamics, Salesforce, Freshdesk Technical Onboarding & Training Escalation Management & DocumentationLet’s connect if you’re building a high-impact customer support or cloud services team—or need insights into scalable support frameworks.
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