Kieran Picton

Operations Coordinator @Bally's Interactive

London, GB

Enhanced user interaction and retained customers and clients by successfully managing release of content on 9 European and 3 North American sites, resulting in a significant improvement in company profit.• Using initiative as the trusted advisor and first point of contact for clients, to set priorities and facilitate seamless problem-solving and support in a highly detail-oriented environment.• Successfully launched a new iOS app for European & North American websites in 6 months, increasing user satisfaction, working with Monday, Contentful, Okta, Jira and Tableau.• Streamlined coordination with product, marketing, and promotional teams to guarantee smooth game releases, leading to a decrease in release issues and enhanced user experience.• Taking leadership role to level up employee engagement and increase participation by implementing company events and recognition programs, fostering a positive work culture.