Kieran Davies
Customer Success Manager Commercial @Solink
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WORK HISTORY
Customer Success Manager Commercial @Solink
Ottawa, ON, CA
Exceeded initial three month ramp targets, achieving 100% to 150% of quota through proactive customer engagement and opportunity identificationDelivered over $1.5M in new sales within first fiscal year representing approximately 275% attainment of goal.Managed a diverse portfolio of customers ranging from small businesses to large accounts with 150 to 200+ site Solink deploymentsWorked on multi site projects requiring strong project management, cross functional coordination, and execution planningConducted customer discovery to understand business objectives and configured Solink solutions to support measurable outcomes and adoptionServed as a trusted advisor throughout the customer lifecycle, driving retention, renewals, expansion, and churn reductionPartnered cross functionally with Product, Data, Marketing, Support, and Engineering to improve customer experience and advocate for customer needsLeveraged deep product knowledge to guide customers, share best practices, and ensure consistent, high quality engagementIdentified opportunities to mentor and support fellow Customer Success Managers while actively learning from peer collaborationAssisted in rolling out, and applying AI best practices across multiple businesses and customer portfolios.
EDUCATION
Algonquin College of Applied Arts and Technology
Business , Marketing
ABOUT KIERAN DAVIES
I’m a Customer Success Manager at Solink who focuses on helping customers turn their goals into meaningful, measurable outcomes. I work with a diverse portfolio of clients, guiding them through discovery, solution configuration, and ongoing adoption to ensure they get long term value from the platform.I was involved in complex, multi account initiatives and partner closely with Product, Data, Marketing, Support, and Engineering to improve the customer experience and advocate for the voice of the customer. A big part of my role is acting as a trusted advisor to stakeholders, supporting retention, renewals, expansion, and proactive churn reduction.Beyond day to day account management, I’ve previously helped develop and launch a Quarterly Business Review program and customer success scorecards, which helped create clearer alignment around performance, priorities, and success metrics. I enjoy mentoring and collaborating with other Customer Success Managers and thrive in environments where learning, partnership, and continuous improvement matter.
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