Kia Tollett McLain
Managing Director - Management Consulting @North Highland
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WORK HISTORY
Managing Director - Management Consulting @North Highland
Charlotte, NC, US
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate. For more information, visit northhighland.com.
EDUCATION
University of Maryland Global Campus
MHA/MBA, Healthcare Administration
Howard University
Bachelors of Science, Biology
ABOUT KIA TOLLETT MCLAIN
As a healthcare executive with over 20 years of experience, I\'ve dedicated my career to transforming healthcare delivery and improving patient outcomes. My expertise lies in strategically navigating the complex intersection of healthcare policy, operational excellence, and innovative solutions.Key Strengths:• Strategic Healthcare Leadership• Medicare & Medicaid Policy Expertise• Large-Scale Project & Program Management• Organizational Transformation• Cross-Functional Team Leadership• Regulatory Compliance & Risk ManagementNotable Achievements• Leading cross-functional teams of up to 500 staff to support Medicaid eligibility operations• Developing national and state-specific Medicaid-Medicare Plan marketing documents• Reducing fraud, waste, and abuse in Medicare and Medicaid programs• Collaborating on Federal implementation of the Affordable Care Act and developing processes to stand up the initial State-based Marketplaces• Contributing to published CMS regulationsThroughout my career, I\'ve consistently driven organizational performance, fostered innovation, and built high-performing teams capable of executing complex, high-stakes projects. My business acumen, coupled with a steadfast commitment to ethical leadership, has enabled me to navigate the evolving healthcare landscape successfully.I am passionate about leveraging my extensive experience and strategic insight to drive systemic improvements in healthcare delivery, policy implementation, and organizational effectiveness. My goal is to continue leading transformative initiatives that not only meet but exceed the evolving needs of health and human agencies and the communities they serve.
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