Khushi Madhani

Customer Service Representative @TP

Waterloo, ON, CA

Provided customer service and technical support, exceeding performance targets and ensuring high customer satisfaction.* Recognized as a top performer for three consecutive months due to service excellence and problem-solving skills.* Analyzed reported content and user behavior, reducing policy violations by 30% in six months.* Mentored new hires, contributing to a 10% reduction in handling time across the department.* Provided in-depth product knowledge, troubleshooting, and proactive issue resolution.* Maintained up-to-date knowledge of company policies and industry trends to deliver accurate guidance.* Consistently outperformed targets in customer satisfaction, response times, and first-contact resolution rates.