Khushbu Nishad
Customer Success Manager @Wellbeing Nutrition
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WORK HISTORY
Customer Success Manager @Wellbeing Nutrition
IN
EDUCATION
Patuck Gala College of commerce
Bachelor of Management Studies
ABOUT KHUSHBU NISHAD
Customer Success & CX professional with 7+ years of experience in FMCG and Wellness startups, including Kapiva, Open Secret, and The Good Bug. I specialize in handling escalations, improving retention, and building customer-centric processes.I’ve led customer service teams, resolved complex issues with empathy, and strengthened customer trust for fast-growing D2C brands.Skills: Escalation Management | Customer Success | CX Strategy | Retention | Team Leadership | Process Improvement | D2C Consumer JourneysCurrently exploring Customer Success / CX leadership roles in FMCG & Health & Wellness.
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