Khuldina Najeeb

Data Analyst (Workforce Management) @Foundever

Mississauga, ON, CA

Managing the addition and deletion of shifts while maintaining employee minimum hour requirements and avoiding unnecessary overtime.•Monitoring Intra-day information by analyzing half-hourly report information and identifying Intra-Day trends.•Reacting to periods of surplus or deficit staffing levels by adjusting frontline staff shifts accordingly or assigning collateral work.•Tracking schedule adherence requirements and documenting variations accordingly, including all attendance issues and issuing reports to management as required.• Interpreting call arrival patterns and re-routing calls between queues as required.• Identifying, collecting, and summarizing the necessary information to produce desired reports as required by various department heads, including all frontline supervisors.• Updating WFM Software on scheduled days to reflect real-time activities such as absenteeism, collateral work allocation, meetings, or other intra-day adjustments.• Investigating payroll adjustment requests and forwarding confirmed adjustments to Operational Database Administrator/Scheduling and Payroll Associate.

People's University

B.Tech, Electronics and Communications Engineering

Veermata Jijabai Technological Institute (VJTI)

Master of Technology - MTech, Electronics