Keyur Shroff
Vice President @UnitedHealth Group
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WORK HISTORY
Vice President @UnitedHealth Group
Led a global, high-performing department of 400 professionals responsible for driving operational excellence across the enterprise; supported $3B in revenue through 1.5M hours of training and a digital ecosystem while maintaining an industry-leading NPS of +80.Partnered with vendors, consulting firms, and internal departments to operationalize critical capabilities—including workforce management, business transformation, change management, product management, leadership development, and operational excellence—to drive sustained business growth.Steered a large scale digital/product transformation to integrate and modernize capabilities across the enterprise.Pioneered an AI driven simulation tool that reduced Average Handle Time (AHT) by 10%, improved First Call Resolution (FCR) by 7%, and elevated empathy and accuracy scores across a large call center workforce.Received the prestigious Brandon Hall Industry Award for developing an innovative digital solution that generated $2M in savings within three months by increasing accuracy by 15% and reducing subjectivity by 95%.Defined and executed a transformation strategy in collaboration with C-suite leaders, driving capital-investment decisions, prioritizing high-impact initiatives, accelerating digital programs, and reducing operational costs by 20%.
EDUCATION
Rutgers Business School
MBA, Business Strategy and Leadership with a focus on Innovation (Golden Key Honors Member)
Rutgers University
MSIS (Management Science and Information Systems), Minor in Computer Science (Littman Scholarship)
Harvard University
Driving Digital Strategy (Executive Education)
SKILLS
ABOUT KEYUR SHROFF
Enterprise transformation leader with 20+ years of experience driving large-scale digital, financial, and operational advancements across Fortune 100 companies and high-growth technology firms. Delivered $100M+ in impact through transformation initiatives, scaled platforms for millions of users, and drove $3B in revenue to create lasting enterprise value. Expert in building high-performing departments/learning organization and deeply committed to pragmatic innovation, strategic rigor, accelerated execution, and inclusive leadership.
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