Kevin Washington
Associate Director, IT Quality Management IT Support Services @Bristol Myers Squibb
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WORK HISTORY
Associate Director, IT Quality Management IT Support Services @Bristol Myers Squibb
Developed and lead Global Quality Management Center of Excellence for IT Support Services with the mission to minimize variability in support by identifying improvement opportunities by recommending training, use of virtual agent, and communication via blogs, news letters and digital ways of working and ensure KPIs are met. Tell the story of the data analytics. • Manage 3 Quality Managers in the US, Europe, and Australia
EDUCATION
Shippensburg University of Pennsylvania
Master of Business Administration (M.B.A.), Business Administration and Management, General
Shippensburg University of Pennsylvania
Bachelor's Degree, Informations Systems and Statistics
SKILLS
ABOUT KEVIN WASHINGTON
Experienced IT Leader and people manager with a proven track record in delivering value…
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