Kevin Fossett
Strategic Delivery Lead @Accenture Federal Services
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WORK HISTORY
Strategic Delivery Lead @Accenture Federal Services
Challenged by Senior AFS leadership to accelerate AI adoption and improve customer satisfaction, providing strategic direction to developer teams across 11 projects at a key Federal customer.• Delivered nearly 50% efficiency gains and improved customer experience in just 4 weeks by leading teams to better communicate business value and identify innovation use cases, resulting in automated reporting, GenAI adoption, and improved customer satisfaction as reflected in direct customer feedback:\"I like this format and content much better. Great improvement.\"• Conceived and led a modernized sprint 0 discovery initiative, driving customer success by accelerating requirements gathering by 25% through GenAI to standardize 500+ user stories, and running 17 compressed timeline customer sessions that enabled successful early deployment.• Built innovation culture by identifying and implementing 11 GenAI use cases that improved quality and delivery speed, including proposal creation and synthesizing requirements gathering activities.
EDUCATION
Eldorado High School
Diploma
UNM Anderson School of Management
BBA, Marketing
The George Washington University School of Business
MBA, Business Administration
ABOUT KEVIN FOSSETT
I provide strategic leadership to accelerate technology modernization and adoption, while enhancing customer experiences across high-impact federal projects. By leveraging tech expertise and an understanding of customer needs, I enable teams to deliver innovative solutions, such as GenAI tools, that directly improve how customers meet their mission needs. My goal is to bridge the gap between business objectives and technical capabilities, fostering collaboration and innovation to meet federal customer challenges. I thrive on building scalable programs, standardizing processes, and driving impactful solutions in emerging technologies.
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