Kevin Mills
Food and Beverage & Merchandise Guest Experience Manager @Walt Disney World
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WORK HISTORY
Food and Beverage & Merchandise Guest Experience Manager @Walt Disney World
Managed and acted as Project Champion of multiple Full Project Lifecycles for technology systems, including CDS (Cast Deployment System) Implementation, and DSP (new POS platform). Partnering with Operations Training, F&B Technology, and Operations Systems Integration Teams• Lead and managed teams in a variety of Food & Beverage business settings including Full Service/Table Service, Quick Service-Counter and Local Bars and Lounges/Pool Bars, Buffet Non-Character• Responsible for leadership of Resort Merchandising area featuring both commodity and souvenir items
EDUCATION
Virginia Tech - Pamplin College of Business
B.S, Hospitality and Tourism Management
Virginia Polytechnic Institute and State University (Virginia Tech)
B.S, Hospitality and Tourism Management
SKILLS
ABOUT KEVIN MILLS
As an innovative Guest Experience Manager with 15+ years of experience in the Hospitality industry, I love to make strategic and creative improvements that lead towards creating stress-free, once-in-a-lifetime moments in cutting edge ways!My strengths include strategic thinking, creative problem solving, and data analysis. I also excel at adaptability, fostering relationships, and maximizing other people’s strengths. I am known for my inquisitive mind, deep thoughts, and empathetic leadership. My time participating and being a member in the PRIDE Employee Resource Group has assisted in showcasing these leadership attributes in and out of the operation with a Diversity & Inclusion mindset
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