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Kevin Johnson
Computer Support Senior Associate @Csc
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WORK HISTORY
Computer Support Senior Associate @Csc
Installs and guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs- Diagnose and troubleshoot problems with individual or multiple computer systems in order to maintain proper functioning; resolve issues of complexity including contacting and assisting vendors- Perform computer studies and projects relative to area of assignment; implement changes in policies and/or procedures as approved- Assist in the design and development of standardized operational management reports in order to identify issues or monitor computers- Provide expertise to various parties vendors, customers, etc. regarding personal computers in area of assignment; support personal computer changes and problem resolutions- Research, analyze, and provide hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
EDUCATION
Community College of the Air Force
Associate's degree, Military Information Systems Technology
ABOUT KEVIN JOHNSON
Experienced network administrator with Microsoft Windows 7experience. My background is primarily in PCs with some Macintosh experience, as well. Currently, I\'m working as a Computer Customer Senior Associate for CSC. I provide help desk support to the Federal Government, directly supported employees. I possess good people skills and I\'m very customer oriented.
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