Kester Williams
Head of Risk and Operational Oversight @HSBC
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WORK HISTORY
Head of Risk and Operational Oversight @HSBC
London, GB
As the Head of Risk and Operational Oversight within the Financial Support Team, you will lead the governance, risk management, and control framework that underpins the bank’s approach to supporting financially distressed commercial customers. You’ll play a pivotal role in ensuring that the team operates safely, efficiently, and in full alignment with regulatory expectations and the bank’s risk appetite.This is a high-impact leadership position, combining strategic oversight with hands-on engagement across operational risk, conduct, and control environments. You’ll work closely with senior stakeholders across Credit Risk, Operations, Compliance, and Transformation to deliver a resilient and customer-focused support function.
ABOUT KESTER WILLIAMS
I’m an experienced Senior Project Leader with over 20 years at HSBC, successfully delivering strategic initiatives and leading high-performing teams through complex transformations. Known for my ability to communicate effectively across all levels of the organisation, I thrive on solving problems, building strong stakeholder relationships, and driving customer-centric outcomes.My strengths lie in: • Leading through change with clarity and confidence • Applying critical thinking to solve high-impact problems • Bridging the gap between technical teams and business strategy • Building inclusive, results-driven cultures • Using MI and data to anticipate future needs
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