Kenyetta Foster

Senior Staff Technologist @Booz Allen Hamilton

Houston, TX, US

Agile Lead | ServiceNow System Administrator | Developer • Received the company’s Gold Award for contributions to ServiceNow implementation, Agile leadership, and stakeholder engagement.• Designed and optimized ServiceNow solutions to enhance platform functionality and automate workflows.• Led Agile transformations, driving sprint planning and retrospectives to improve team collaboration.• Developed ServiceNow SPM module for two government organizations, automating demand approvals for improved decision-making.• Automated project workflows by developing catalog items, integrating approvals, and implementing SLA workflows to track task completion.• Provided user support and triaged Jira issues for timely resolution.• Developed customized reports and dashboards aligned with business goals.• Conducted training on SPM modules for effective adoption.• Managed user roles and access for ITSM, CSM, ITAM, and SPM modules.• Created guides and knowledge base articles to improve platform usability.•Supported proposal efforts for a government agency by building reports and functional dashboards utilizing performance analytics for ITAM, GRC, and SPM/PPM modules to showcase ServiceNow’s capabilities. Those efforts resulted in winning a major government contract based on the data-driven insights.Agile Management Lead | Scrum Master | Project Manager | Release Manager | Business Analyst | QA Tester• Refined the development process with a peer review system, ensuring code accuracy and reducing delays.• Coordinated communication between development, infrastructure, and stakeholders.• Established regular meetings with stakeholders to clarify requirements and expectations.• Improved technical documentation for clarity and accessibility.• Led Agile improvements for better sprint delivery.• Managed the end-to-end implementation of a new SSO system for improved security.• Oversaw updates and patches to ServiceNow, ensuring security and minimizing downtime.