Kenidi Robinson
Senior Customer Service Specialist @Cigna Healthcare
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WORK HISTORY
Senior Customer Service Specialist @Cigna Healthcare
Analyze customer feedback to refine service quality and establish clearperformance metrics of 94.5%Set standards for production, productivity, quality, and customer service toachieve organizational goalsCommunicate directly with approximately 50 users daily to resolve queries andissues via multiple channelsPrioritize and manage a backlog of 250 support tickets to maintainresponsibility and efficiencyTroubleshoot product issues and bugs, overseeing the process fromidentification to resolutionProvide comprehensive customer support for medical and dental insuranceinquiries, claims, and billingAct as the primary contact for clients, delivering accurate information andprompt assistanceCollaborate with cross-functional teams to ensure efficient and preciseresolution of customer concernsMaintain current knowledge of industry regulations and company policies toinform and educate customers.
EDUCATION
Walden University
Master of Science - MS, Psychology
Southern New Hampshire University
Master's degree, Accounting and Finance
Southern University and A&M College- Baton Rouge
Bachelor of Science - BS
ABOUT KENIDI ROBINSON
As a Health Engagement Consultant at Cigna, I collaborate with the Client Management team…
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