Kimberly Burns
Senior Customer Service Representative @Cigna Healthcare
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WORK HISTORY
Senior Customer Service Representative @Cigna Healthcare
Address member inquiries about medical claims, benefits, and prior authorizations via inbound calls.• Utilize multiple software systems across dual monitors to efficiently manage and prioritize daily tasks.• Resolve complex customer complaints focusing on one-call resolution and maintaining satisfaction.• Provide clear and accurate information regarding health benefits and claims processes.• Support team members by sharing resources and assisting in achieving department goals.Key Accomplishments:Successfully adapted to new CRM tools and software to enhance communication efficiency.Recognized for consistently meeting or exceeding performance metrics.Customer Service Specialist
EDUCATION
Lamar High School
High School Diploma
ABOUT KIMBERLY BURNS
Highly organized and results-driven Senior Customer Service Advocate with 7+ years of…
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