Kendra F Jackson
Learning Facilitator @Oracle
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WORK HISTORY
Learning Facilitator @Oracle
US
Create and develop learning guides tailored to different healthcare providers\'specific roles and responsibilities.•Train-the-trainer projects •Collaborate with clinical and solution consultants to discuss client domainbuilds and workflows.• Provide on-site support to healthcare providers during Go Live• Create work tickets on behalf of end users during Go-live
EDUCATION
The George Washington University- Milken Institute School of Public Health
Master's degree
State University of New York College at Old Westbury
Bachelor of Arts - BA
Kellenberg Memorial High School
High School Diploma
Stony Brook University Graduate School
Master of Science - MS
Howard University
American History (United States)
Florida International University
Doctorate business administration
ABOUT KENDRA F JACKSON
Adaptable Healthcare and HR leader with expertise in budget management, learning and development, and cross-functional team leadership. Managed a $900K annual budget for VA Healthcare in Durham, NC, enhancing operational efficiency and resource utilization. Skilled in designing and delivering impactful in-person and virtual training programs for healthcare clients on Oracle Health EHR. Proficient in SaaS and HCM systems, with experience leveraging customer experience (CX) tools to improve satisfaction and retention. Strong at aligning learning initiatives with organizational goals, driving continuous improvement, and developing high-performing teams
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